# The booking button on our Google profile disappeared overnight, without us changing anything | Illia BizTech

> A physiotherapy practice in Leipzig loses the booking button on its Google Business Profile overnight, without having changed anything on the profile itself.

Source: https://illia-biztech.de/en/forum/der-buchen-button-an-unserem-google-profil-ist-uber-nacht-verschwunden-ohne-dass-wir-etwas-geandert-haben

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# The booking button on our Google profile disappeared overnight, without us changing anything

A physiotherapy practice in Leipzig loses the booking button on its Google Business Profile overnight, without having changed anything on the profile itself.

* ##### Asked by  
BoldOutlet597
* ##### Asked on  
November 13, 2026

The booking button on our Google profile used to bring in a fair number of appointment requests for our physiotherapy practice in Leipzig.

For the past few days the button has simply disappeared, and we haven't touched our category or the connection to the booking system.

What could be causing this?

#### Answers

![Portrait of Illia Belichenko, technical specialist at Illia BizTech](/_ipx/f_webp,q_75/https://cms.illia-biztech.de/uploads/small_Illia_Belichenko_author_81f88864f0.png)

##### Illia Belichenko · Founder & Technical Lead

✓ Accepted answer November 13, 2026 

The booking button depends on several conditions at once, and not all of them are under a business's own control. It's tied both to the chosen primary category and to an active, correctly configured connection to a supported booking system.

If the external booking provider changes something on its own end, settings, integrations or its own availability, the button can disappear with no change at all on the Google profile itself.

As a first step it's worth checking directly with the booking provider before touching the Google profile itself, since the cause often sits there instead of in the profile itself.

[Illia BizTech](https://illia-biztech.de/en) helps practices in Leipzig systematically track down which side an outage like this actually belongs to.

##### 

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**Topics** 
* Google Business Profile
* appointment booking