# Can we ask our team in Ulm to be named when customers write a Google review? | Illia BizTech

> A hair salon in Ulm is considering specifically asking its team to get customers to name them in reviews.

Source: https://illia-biztech.de/en/forum/durfen-wir-unser-team-in-ulm-bitten-beim-namen-genannt-zu-werden-wenn-kunden-eine-google-bewertung-schreiben

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# Can we ask our team in Ulm to be named when customers write a Google review?

A hair salon in Ulm is considering specifically asking its team to get customers to name them in reviews.

* ##### Asked by  
SuddenWrench447
* ##### Asked on  
November 7, 2026

We wanted to encourage our team at our hair salon in Ulm to actively ask customers to name them in their Google review, that tends to land well with customers and feels personal. We'd also considered a tablet at checkout for leaving a review right on the spot.

Is that fine as long as the review itself stays honest, or are there specific rules for this by now?

#### Answers

![Portrait of Illia Belichenko, technical specialist at Illia BizTech](/_ipx/f_webp,q_75/https://cms.illia-biztech.de/uploads/small_Illia_Belichenko_author_81f88864f0.png)

##### Illia Belichenko · Founder & Technical Lead

✓ Accepted answer November 7, 2026 

Since an April 2026 update to Google's review policies, exactly this is now explicitly banned. What's prohibited is actively instructing staff to ask customers to name that staff member in the review, setting fixed targets or quotas for such mentions, and leaving a review on the spot through a provided device or kiosk.

If a customer, on their own initiative, without being asked, names a staff member in their review, that's still completely fine. The difference lies purely in whether the mention was prompted or arose on its own. The tablet at checkout falls under the banned practice too, no matter how casually it was meant. [Illia BizTech](https://illia-biztech.de/en) will talk through how a hair salon in Ulm can still actively encourage reviews within the rules.

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