# An AI answer about our dental practice in Dresden names a completely different dentist as the owner | Illia BizTech

> A dental practice in Dresden finds that the AI-generated summary for its own name names an unrelated dentist from another city, even though its own profile is correct.

Source: https://illia-biztech.de/en/forum/eine-ki-antwort-uber-unsere-zahnarztpraxis-in-dresden-nennt-einen-vollig-anderen-zahnarzt-als-inhaber

1. [Home](/en)
2. [Forum](/en/forum)
3. An AI answer about our dental practice in Dresden names a completely different dentist as the owner

# An AI answer about our dental practice in Dresden names a completely different dentist as the owner

A dental practice in Dresden finds that the AI-generated summary for its own name names an unrelated dentist from another city, even though its own profile is correct.

* ##### Asked by  
FaintHarbor204
* ##### Asked on  
September 7, 2026

We run a dental practice in Dresden. A patient asked us last week how long Dr. Bergmann has been working here, we've never had anyone by that name.

Searching our practice name, Google shows an auto-generated summary that names this exact unfamiliar person as the lead dentist. We checked our own profile, the name and address there are correct, everything checks out.

How can an AI answer name someone who doesn't appear anywhere in our own data at all?

#### Answers

![Portrait of Illia Belichenko, technical specialist at Illia BizTech](/_ipx/f_webp,q_75/https://cms.illia-biztech.de/uploads/small_Illia_Belichenko_author_81f88864f0.png)

##### Illia Belichenko · Founder & Technical Lead

✓ Accepted answer September 7, 2026 

The AI-generated summary doesn't come only from your own profile, it also draws on other web pages where your practice name happens to sit close to a different name, often because both names share a similar word or handle somewhere online. A documented case in the US shows exactly this mechanism, a dentist got blended with a completely unrelated practice in another city purely because of a similar-sounding name fragment in one online profile.

Checking your own profile is still the right first step. It just won't always reveal the cause, since the mix-up originates outside your own data.

From there, searching the unfamiliar name together with your practice name helps find the page where the two get linked. The feedback option right under the AI answer lets you report the error, though there's no guarantee of a fast fix. How exposed a Dresden practice actually is to this specific risk, and whether any such link even exists online, is exactly what Illia BizTech's [AI Visibility Report](https://illia-biztech.de/en/ki-sichtbarkeitsbericht) shows, built from real conversations with ChatGPT, Gemini and Google.

##### 

#### [Ahead of opening a second location we wanted to raise our Meta ad budget, now the account is stuck mid-verification](/en/forum/vor-der-geplanten-zweiten-filiale-wollten-wir-unser-werbebudget-bei-meta-erhohen-jetzt-hangt-der-account-mitten-in-einer-verifizierung-fest)

October 22, 2026

[](/en/forum/vor-der-geplanten-zweiten-filiale-wollten-wir-unser-werbebudget-bei-meta-erhohen-jetzt-hangt-der-account-mitten-in-einer-verifizierung-fest)

#### [We cover almost all of Landkreis Bautzen, but not every town in it. How do we set that up in the profile?](/en/forum/wir-decken-fast-den-ganzen-landkreis-bautzen-ab-aber-nicht-jeden-ort-darin-wie-tragen-wir-das-im-profil-ein)

October 22, 2026

[](/en/forum/wir-decken-fast-den-ganzen-landkreis-bautzen-ab-aber-nicht-jeden-ort-darin-wie-tragen-wir-das-im-profil-ein)

#### [A vendor wants to sell us table stands: scan a QR code, write a review, grab a free drink. Is that allowed?](/en/forum/ein-anbieter-will-uns-aufsteller-verkaufen-qr-code-scannen-bewertung-schreiben-gratis-getrank-holen-ist-das-erlaubt)

October 21, 2026

[](/en/forum/ein-anbieter-will-uns-aufsteller-verkaufen-qr-code-scannen-bewertung-schreiben-gratis-getrank-holen-ist-das-erlaubt)

#### [An article shows US stores displaying live stock counts directly on Google, why doesn't that work for our toy shop in Dresden](/en/forum/in-einem-artikel-zeigen-us-laden-live-ihren-lagerbestand-direkt-bei-google-an-warum-klappt-das-fur-unser-spielwarengeschaft-in-dresden-nicht)

October 21, 2026

[](/en/forum/in-einem-artikel-zeigen-us-laden-live-ihren-lagerbestand-direkt-bei-google-an-warum-klappt-das-fur-unser-spielwarengeschaft-in-dresden-nicht)

#### [The Google app for our business profile in Borna is just gone, how do we update our opening hours now?](/en/forum/die-google-app-fur-unser-unternehmensprofil-in-borna-ist-einfach-weg-wie-pflegen-wir-jetzt-die-offnungszeiten)

October 21, 2026

[](/en/forum/die-google-app-fur-unser-unternehmensprofil-in-borna-ist-einfach-weg-wie-pflegen-wir-jetzt-die-offnungszeiten)

**Share** 

**Topics** 
* AI search
* Google Business Profile