# A customer of a similarly named company left us a bad Google review | Illia BizTech

> A one-star review was clearly meant for a different, similarly named company and has nothing to do with the actual business. Reporting it to Google hasn

Source: https://illia-biztech.de/en/forum/eine-kundin-einer-ahnlich-klingenden-firma-hat-uns-bei-google-eine-schlechte-bewertung-hinterlassen

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# A customer of a similarly named company left us a bad Google review

A one-star review was clearly meant for a different, similarly named company and has nothing to do with the actual business. Reporting it to Google hasn't gotten it removed so far.

* ##### Asked by  
BoldHarbor861
* ##### Asked on  
October 9, 2026

We're a marketing agency and received a one-star review that clearly belongs to a social services provider with a similar name. We have nothing to do with what it describes.

We reported the review to Google, with no result so far. Our average rating is now visibly suffering because of it.

What can we do besides wait and see if Google eventually acts?

#### Answers

![Portrait of Alina Belichenko, content and social media specialist](/_ipx/f_webp,q_75/https://cms.illia-biztech.de/uploads/small_Alina_Belichenko_author_ae667ebec9.png)

##### Alina Belichenko · Content & Video Specialist

✓ Accepted answer October 9, 2026 

While the report is pending, a short public reply directly under the review works better than it might seem. Anyone looking at your profile typically skims a few reviews, and a calm, factual reply pointing out the mix-up with the similarly named company makes the situation clear to those readers right away, regardless of whether the star count changes.

Alongside the first report, an appeal is worth filing if the first rejection has already come back, using the same argument but more specifically: the other company's name, its industry, and if possible where exactly the confusion tends to arise.

The average rating after one misattributed review recovers fastest through new, genuine reviews; waiting on a removal can drag on for a long time.

Since the name is where the problem originates, it's worth also checking how easily the two companies actually get confused in a search, for instance by adding an industry qualifier to the profile name or the short description. That won't prevent the next individual mistaken review, but it lowers the odds of this happening again at all.

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**Topics** 
* Google review
* name confusion