# Online Booking and CRM Integration in Germany | Illia BizTech > Send website enquiries to your CRM or a spreadsheet, notify your team and let customers book online. Included in plans from €1,490 a month. Source: https://illia-biztech.de/en/services/workflows ![](/_ipx/f_webp,q_75/https://cms.illia-biztech.de/uploads/large_workflows_hero_bg_76aee21087.png) # Online booking and enquiries in your CRM The setup is included in Digital Komplett and Digital Komplett Plus, from €1,490 a month. [Discuss the setup](#contact-form) 1. [Home](/en) 2. [Services](/en/services) 3. Online booking and enquiries in your CRM [What we do](#)[Case studies](#)[Request](#)[FAQ](#) ## What we do ### From the form into your CRM, without retyping We pass the details from your form to your CRM or a spreadsheet, and the person in charge is notified each time one arrives. We connect online booking too, so your customer gets a confirmation and your team sees the booking. Other systems can be connected as well, provided they can pass the data on. Before we start, we agree which details go where and what access is needed for them. You pay your CRM, phone system and booking service directly to their providers. ![](/_ipx/f_webp,q_75/https://cms.illia-biztech.de/uploads/signature_1160862e93.png) ![Tablet showing a performance chart on the table during an ad campaign discussion](/_ipx/f_webp,q_75/https://cms.illia-biztech.de/uploads/medium_services_workflows_2_540662fba2.png) A team day stands for one day of our work on your tasks, for example on the link between your form and your CRM. A larger setup is split across several months. ![A hand touching a network of people icons, representing requests and systems linked together](/_ipx/f_webp,q_75/https://cms.illia-biztech.de/uploads/medium_services_workflows_1_7a210fc203.png) ## Case studies ### Projects for clients in different industries ![Three screens of the MovePilot calculator showing the living space step, the estimated moving cost and the enquiry form](/_ipx/f_webp,q_75/https://cms.illia-biztech.de/uploads/thumbnail_movepilot_1_591f7132f3.png) CalculatorEase of useMultilingual #### [MovePilot, a moving quote in under a minute](/en/case-studies/movepilot) A calculator for a removals company. The customer answers four groups of questions and watches the figure change, and the company receives an enquiry that already carries the volume, the route and the floors. [View case study ](/en/case-studies/movepilot) [](/en/case-studies/movepilot) ![The M&N Music Studio homepage on a laptop, the music lessons headline, the booking button and a bar with the lesson formats](/_ipx/f_webp,q_75/https://cms.illia-biztech.de/uploads/thumbnail_mn_music_studio_1_7af69c07c2.png) WebsiteLocal businessEducation #### [M&N Music Studio, a private music school website](/en/case-studies/mn-music-studio) A website for a private music lesson studio in Vernon. The disciplines, the teachers, how lessons run and the answers to parents' questions all sit on the site. [View case study ](/en/case-studies/mn-music-studio) [](/en/case-studies/mn-music-studio) ![The GreenVista homepage on a laptop, the landscaping headline, a 4.9 rating and a client quote](/_ipx/f_webp,q_75/https://cms.illia-biztech.de/uploads/thumbnail_greenvista_landscaping_3_5e0b9abedc.png) WebsiteServicesEnquiries #### [GreenVista, a website for a landscaping company](/en/case-studies/greenvista-landscaping) A website for a company that looks after both private gardens and commercial grounds. Services, packages, the way the work runs and an enquiry form all sit on the site. [View case study ](/en/case-studies/greenvista-landscaping) [](/en/case-studies/greenvista-landscaping) ![Three screens of the ZaunPilot calculator showing the fence plan, the cost breakdown and the enquiry form](/_ipx/f_webp,q_75/https://cms.illia-biztech.de/uploads/thumbnail_case_1_cover_6521e62e81.png) CalculatorMultilingualLanding page #### [ZaunPilot, fence cost in four steps](/en/case-studies/zaunpilot) A calculator that works out what a fence costs without going through the sales desk. Length, height, material and gates are entered step by step, and the result is a price range with a visible breakdown. [View case study ](/en/case-studies/zaunpilot) [](/en/case-studies/zaunpilot) ![](/_ipx/f_webp,q_75/https://cms.illia-biztech.de/uploads/large_cta_bg_2444cb465e.png) Requests from the website used to land in a shared inbox, and someone on the team moved them into the CRM afterwards. Now the record is created automatically, and the person in charge sees the new request right away. #### Kirill Zh. Head of Customer Service Our form, booking tool and spreadsheet ran separately, and we were constantly checking one against the other. Since the setup it's much simpler, especially when several bookings come in close together. #### Tatiana P. Studio Manager We started with the thing that annoyed us most. Once that was sorted, it became clear what else was worth connecting. #### Leonid Ts. Sales Coordinator I used to go through our email every day and copy new requests into a spreadsheet. Now most of that happens automatically, and I only step in when something genuinely needs clarifying. #### Nadezhda Kh. Office Manager What we liked was that nobody suggested switching CRMs just for the automation. They looked at what we already use and built the process around those tools. #### Konstantin U. Head of Development When a request comes in, the customer gets a confirmation and the appointment details show up on our side. There used to be several manual steps in between, and one of them was easy to miss. #### Larisa Ch. Appointment Coordinator Requests reach us through several channels, and the main thing was not losing any between email, the form and the CRM. Now there's a clear process, and the team doesn't have to keep checking several windows. #### Georgy Z. Head of Service Center ![Photo of Kirill Zh., Head of Customer Service](/_ipx/f_webp,q_75/https://cms.illia-biztech.de/uploads/Reviews_photo_18_2c6698f81e.png) ![Photo of Tatiana P., Studio Manager](/_ipx/f_webp,q_75/https://cms.illia-biztech.de/uploads/Reviews_photo_31_fa8a8f76b8.png) ![Photo of Leonid Ts., Sales Coordinator](/_ipx/f_webp,q_75/https://cms.illia-biztech.de/uploads/Reviews_photo_17_d33e905923.png) ![Photo of Nadezhda Kh., Office Manager](/_ipx/f_webp,q_75/https://cms.illia-biztech.de/uploads/Reviews_photo_34_9f7e99b37a.png) ![Photo of Konstantin U., Head of Development](/_ipx/f_webp,q_75/https://cms.illia-biztech.de/uploads/Reviews_photo_35_70c6abea06.png) ![Photo of Larisa Ch., Appointment Coordinator](/_ipx/f_webp,q_75/https://cms.illia-biztech.de/uploads/Reviews_photo_48_c2241c18bb.png) ![Photo of Georgy Z., Head of Service Center](/_ipx/f_webp,q_75/https://cms.illia-biztech.de/uploads/Reviews_photo_24_61701e1448.png) #### Request a setup For a first reply we need to know where your enquiries arrive today and which systems you work with. Name Phone or Email Message I agree to the processing of personal data in accordance with the [Privacy Policy.](/en/datenschutz) Send request ## FAQ ### Cost, access and what happens if it breaks Will new enquiries reach our CRM? Yes, if your CRM can take data from other systems. We check that first, along with your phone system, booking service and any other tools you work with. Who hears about a new enquiry? The person in charge gets a message as soon as an enquiry leaves the website. Where that message arrives depends on your own systems, such as email, a messenger or the CRM itself. Which booking service do you connect? One that works with your calendar and opening hours. If you already use a booking service, we connect that one. How much does the setup cost? Digital Komplett costs €1,490 a month and includes up to 2 team days, Digital Komplett Plus costs €2,190 a month and includes up to 4\. Smaller changes usually take 2 to 5 working days. The minimum term is 6 months. What if enquiries stop reaching the CRM? If we built the setup, or took it on after checking it over, repairing it is part of support. For a critical failure during our working hours we get in touch within four working hours. That is the time to a first reply. A setup we have not checked we look at first and tell you what can be done. What do you need from us? Tell us where your enquiries arrive today and who handles them, and give us access to the systems that should be linked. For health or payment data we agree beforehand which system stores what. Illia BizTech handles CRM setup, CRM integration and online booking for businesses in Germany, alongside their website, social media and ads. Customers book appointments online and get a confirmation, and the team sees the booking right away. A suitable online booking system is connected to the calendar and opening hours, and an existing booking service is connected after a check. Enquiries from the contact form go straight into the CRM or a spreadsheet, and the person in charge is notified by email, messenger or inside the CRM. This lead management automation removes the need to copy enquiries over from the inbox, and new leads are stored in the CRM or spreadsheet. Before the setup the team checks whether the CRM already in use, the phone system or the booking service can take data from other tools. The work is included in Digital Komplett at €1,490 and Digital Komplett Plus at €2,190 a month, with up to 2 and up to 4 team days respectively, and a larger setup is spread over several months. The company pays the fees for its CRM, online booking and phone system directly to the providers. If an automation the team built or took over after a check stops working, it gets repaired. For a critical failure during business hours the first reply comes within four working hours. Repair time is not guaranteed.